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BON Loyalty FAQ
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How the point expiration feature works

How the point expiration feature works
You could encourage your customers to purchase more by adding an expired date to your customers’ points, which decide how long the points are valid. The expiration period will be activated from the last point activity of your customer, so they need to engage with points earning and redeeming activities to extend the expiration. After the expiry date, the points will automatically be reset to zero.
Let’s say you set the point expiration time as 1 month. Customer A has 500 points. During 1 month, if A does not interact with your store (by earning or redeeming his points), he will lose all 500 points after a 30-day basis. On the other hand, if A does any activity that affects his total points during that period, the expiry date will be extended by 1 month.

To set an expiration for your customers’ points: #

  • From the BON Admin page, go to Settings > Scroll down to see Points expiration option
  • On the right side of Point expiration box, you’ll find the switch to enable the feature
  • Edit the time of expiration. You can set the expiration time to a minimum of 1 month.
  • Remember to click the Save button to keep the changes
Note: After enabling the option, kindly refer to Email tab to customize and enable the point expiration automated reminder emails.