Exclude customers from the program
To exclude customers from your list:
From the Dashboard, go to Customers to view the list
Click Exclude button next to the account you want to exclude. If the action is done successfully, the account Loyalty status will be Inactive.
When the customer signs in with the excluded account, a text will appear in the loyalty widget: “The Reward Program is currently not available for your account“
You can add excluded customers back to the program anytime by clicking Include button.