BON Loyalty FAQ
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Enabling customer accounts on Shopify admin
Set up a successful loyalty program
Understand your customers' actions
Overview dashboard explained
Set up earning actions
How to enable, disable & edit ways to earn points
How birthday reward points works
How complete an order reward works
How social media points works
Set up referral program
Differences between incremental and fixed rewards
Set up redeeming actions
How to enable, disable, edit & add ways to redeem
How to set up free product reward
How to set up free shipping reward
Customers
Manage your customer list
Manage your customer's activities
Adjust customer point balance
Exclude customers from the program
Import customer data via CSV file
Appearance
Customize your store's branding
Name your reward program
How to set up multiple languages
Customize text for your widget
Name your loyalty points
Email
Customer email overview
Attribute explanation
How to send a test email
Settings
Hide the loyalty widget on your store
How the point expiration feature works
BON admin notification
Customize widget text to use complete an order and referral program properly
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Overview dashboard explained
The overview dashboard gives you a quick look at some of your program's most important numbers. This is the best place to see the performance of your program at a glance.

1. Statistics explanation

From the Dashboard, you can see the all-time performance of your loyalty program, including 4 specifications.
Total members: the number of customers enrolling in your program. A member is anyone who has registered an account to your store.
Rewards redeemed: the number of times rewards have been used by customers, helps you understand whether your rewards are attractive to customers or not.
Revenue generated: shows the total revenue generated from the loyalty program you have set up, including:
  • The total value of purchases using BON reward codes
  • The total value of purchases when clicking Complete an order action in the loyalty widget
This specification helps you understand the total value that BON loyalty has generated for your business.
Revenue ratio: shows the percentage of revenue generated over the total income. The total income is calculated by the value of all fulfilled orders.
This specification helps you understand the percentage of revenue generated from BON Loyalty accounts for the total income of your business.

2. How to use the overview dashboard

You can analyze these 4 specifications by period in the statistics section, click the button Filter by to select the period of the statistics.
After that, the statistics of the 4 specifications will be illustrated with line graphs, in the selected period.
Related FAQ: Manage your customer list​
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Understand your customers' actions
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How to enable, disable & edit ways to earn points
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Contents
1. Statistics explanation
2. How to use the overview dashboard