Automated emails help encourage customers to engage in your loyalty program by reminding them of the rewards they earn and their activities as loyal members of the program.
From the Dashboard, go to Email.
There are 8 kinds of notification emails:
Welcome
Earn points
Redeem points
Happy birthday
Referrals - for referrer
Referrals - for referred friend
Point expiry notice
Point expiry reminder
Enable and click on the notification email you want to customize.
Note: You need to fill in all sections in the Settings tab to use Notification emails effectively.
We have already put the default template there for you. You can change the template by clicking the 4 sections down below:
Logo: Upload your logo image. It should be 60x60px and less than 50KB.
Banner image: Upload your banner image. It should be 350x100px and less than 500KB.
Button color: Change the color of the button to match your brand color.
Email content: Change the email content according to your preferences.
After that, click Save.
If you want to reset the notification email to the default template, click Reset.
Notification emails explained
Welcome: Sending an email to welcome new customers for becoming a member of your program, notifying the reward for creating an account and suggesting customers do more earning-point actions.
Point expiry notice: An email sent to notify customers that their points will be expiring soon due to inactivity. You can choose how many days prior to points expiration your members will receive a notification.
Point expiry reminder: An email sent as a final reminder to customers that their points are about to expire. You can choose how many days prior to points expiration your members will receive a notification.