Customer email overview

Sending automated notification emails to encourage customers to engage in your loyalty program. It reminds customers of the rewards and activities that they have done as members of your program.

From the Dashboard, go to Email.
With BON Loyalty, you can be able to send 6 types of notification emails, including:
Welcome
Earn points
Redeem points
Happy birthday
Referrals - for referrer
Referrals - for referred friend
Enable and click on the notification email you want to customize.
Note: You need to fill in all sections in the Settings tab to use Notification emails effectively.
We have already put the default template there for you. If you want to change, enter the text you want to appear in the following fields:
Subject
Title
Subtitle 1
Subtitle 2
Button
After that, click Save. 
If you want to reset the notification email to the default template, click Reset.
Notification emails explained
Welcome: Sending an email to welcome new customers for becoming a member of your program, notifying the reward for creating an account and suggesting customers do more earning-point actions.
Attributes required: {{point_amount}} - {{point_name}} - {{store_name}} - {{first_name}} {{reward_program}}

Earn points: An email sent when customers earn points for completing an earning action.
Attributes required: {{point_amount}} - {{point_name}} - {{first_name}} - {{earn_action}}

Redeem points: An email sent when customers use their points to unlock a reward.
Attributes required: {{first_name}} - {{reward_name}}

Happy birthday: An email sent to customers on their birthdays to congratulate them and notify the birthday gift points given in their accounts.
Attributes required: {{first_name}} - {{point_amount}} - {{point_name}} 

Referrals - for referrer: An email sent to a customer when their friend has accepted the referral link.
Attributes required: {{referred_friend_first_name}} - {{first_name}}

Referrals - for referred friend: An email sent to notify that the customer has accepted a referral from a friend.
Attributes required: {{store_name}} - {{first_name}} - {{referrer_first_name}}
Related FAQ: Attribute explanation​

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Attribute explanation

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Notification emails explained