BON Loyalty FAQ
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Enabling customer accounts on Shopify admin
Set up a successful loyalty program
Understand your customers' actions
Overview dashboard explained
Set up earning actions
How to enable, disable & edit ways to earn points
How birthday reward points works
How complete an order reward works
How social media points works
Set up referral program
Differences between incremental and fixed rewards
Set up redeeming actions
How to enable, disable, edit & add ways to redeem
How to set up free product reward
How to set up free shipping reward
Customers
Manage your customer list
Manage your customer's activities
Adjust customer point balance
Exclude customers from the program
Import customer data via CSV file
Appearance
Customize your store's branding
Name your reward program
How to set up multiple languages
Customize text for your widget
Name your loyalty points
Email
Customer email overview
Attribute explanation
How to send a test email
Settings
Enable/Disable BON Loyalty program
BON admin notification
Customize widget text to use complete an order and referral program properly
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Adjust customer point balance
Besides giving your customers various chances to earn points, one great way to strengthen the bond between your store and your customers is to manually give them points on some specific occasions. In this way, your customers will feel like they are appreciated, recognized and they can know how important they are to you.
To adjust a customer's points, kindly refer to the Customers tab > Click on a member's name. A new window will show up with more detailed information about that member. You can take a look at the Total points info > Click on the pen icon to adjust his/her points. You can also be able to minus his/her points by entering a negative number in the box. After that, you have to enter the reason for this adjustment since this note from you will show up on your customer's end.
Customers - Previous
Manage your customer's activities
Next - Customers
Exclude customers from the program
Last modified 2mo ago
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